FAQ

What is your return policy?

We offer a 30-day money-back guarantee. If you’re not fully satisfied with your purchase, simply return it in its original condition for a full refund or exchange.

How long does shipping take?

Shipping Times and Costs

United States: 6 -10 business days via standard shipping

Canada: 6 -14 business days via standard shipping

United Kingdom: 4 -10 business days via standard shipping

Australia: 7-10 business days via standard shipping

New Zealand: 7-10 business days via standard shipping

International: 7-10 business days via standard shipping

How can I track my order?

You will receive a tracking number via email once your order ships. You can use it to track also on our website website.

How can I contact customer support?

You can reach us by email at support@icexia.com or call us at 786-902-3193. Our team is ready to assist you!